Warranty

Our promise

Warranty Policy

We (Filtra Autoparts) warrant each of its products to be free from defects in material and workmanship. It is a condition of this warranty that our products be installed in accordance with current published installation instructions and used and changed in accordance with vehicle, engine or equipment manufacturers’ recommendations.

As part of its warranty policy, we will replace any of its product found to be defective in workmanship or material. Should any engine or equipment be damaged as a result of the use of a proven defective product, we will pay to restore the engine or equipment to a condition equivalent to the state of the engine or equipment immediately prior to the damage.

Consequential damage claims will not be covered by this Warranty. In order to access the provision of this warranty policy, it is necessary that we are promptly notified of the details relating to any claim against our product.

Furthermore, it is necessary that the particular product involved and/or the equipment, which has incurred damage, be available for inspection, prior to dismantling or repairing, by us or our agents. To expedite the claim process, the product in question must be sent back to the point of purchase and passed on to us for inspection. This warranty covers product fitted to vehicles in original condition.

We do not warrant product fitted to any vehicle that has been changed or modified from the original specification. This warranty does not cover any product that has been subject to misuse, neglect, negligence, accident or any other external factor outside the control of us or that has been improperly maintained, operated or installed.

The above is a voluntary statement of warranty policies practised by us. It should not be taken or construed as in any way affecting or altering the rights of any users of our products under Australian Law, or as precluding us from limiting or excluding its legal liability, subject to applicable laws, in the manner and to the maximum extent permissible under such laws.